Last updated: 16 October 2026

We want every meal from S&H Restaurant and Catering to be right. If something goes wrong with your order, please let us know and we will do our best to fix it.

1. When You Can Get a Refund

• An item is missing from your order.
• You received the wrong item.
• Food arrived damaged, spilled, spoiled or not properly cooked.
• We cancelled your order, or could not deliver it.
• You were charged more than once for the same order.

2. How to Request a Refund

Contact us within 2 hours of receiving your order with your order number, a short description of the problem and, where possible, a photo of the item. Please keep the food until the issue is resolved.

3. What We Offer

Depending on the issue, we will offer a replacement item, store credit or a refund for the affected item(s). Delivery fees are refunded if the whole order was affected.

4. How Refunds Are Paid

• Card payments — refunded to the original card. It usually takes 5–10 business days to appear, depending on your bank.
• Bank transfer — refunded to your bank account within 5 business days after approval.
• Cash payments — refunded in cash at the branch, by bank transfer, or as store credit.

5. When Refunds Are Not Given

• Change of mind or personal taste preference after the food has been prepared.
• Food that has been mostly or fully eaten, unless it was unsafe.
• Delays caused by a wrong address, an unreachable phone number or nobody being available to receive the order.
• Requests made after the time limit above.

6. Contact Us

• Email: contact@royaldelicieux.com.bn
• Phone: +673 223 4567
• Address: Unit 5, Ground Floor, Kiulap Plaza, Jalan Kiulap, Bandar Seri Begawan BE1518, Brunei